ABOUT INDIVIDUAL & FAMILY CONNECTION

Individual and Family Connection (IFC) is a mission-driven, pediatric mental health practice dedicated to strengthening families through exceptional clinical care. We are a collaborative, values-based organization operating with Patrick Lencioni’s Advantage framework – meaning clarity, communication, and accountability are essential to how we work.

We are seeking a detail-driven, proactive People Operations & Payroll Coordinator who thrives in systems, workflow, and follow-through. This role ensures staff experience, payroll, and benefits run smoothly and accurately, with consistent communication and reliable execution.

ROLE SUMMARY

The People Operations & Payroll Coordinator owns the day-to-day HR administration for IFC, including payroll processing, benefits administration, Rippling system maintenance, and employee data accuracy. This role requires exceptional attention to detail, responsiveness, confidentiality, and strong task management.

This is a part-time, high-accountability position focused on:

Payroll & timecard administration

Benefits enrollment & Open Enrollment cycles

HR data accuracy & compliance

Rippling configuration & troubleshooting

Smooth employee onboarding/offboarding

Clear, timely communication with staff and vendors

KEY RESPONSIBILITIES 

Payroll Administration

Process bi-weekly payroll using Rippling

Audit timecards, hours, PTO, reimbursements, and wage calculations

Communicate directly with staff to resolve discrepancies

Enter pay adjustments, bonuses, non-clinical hours, and supplemental pay

Reconcile payroll deductions and employer contributions

Ensure accurate tax and direct deposit processing

Benefits & 401k Administration

Coordinate enrollments, changes, and terminations for health, dental, STD/LTD, and 401k

Manage Open Enrollment cycles (communication, system setup, staff support)

Work with brokers, carriers, and 401k provider (401Go)

Reconcile benefits billing and contribution reports

Respond to employee benefits questions and support PTO policy administration

Rippling System Management

Maintain employee records, pay types, deductions, leave policies, and permissions

Troubleshoot system issues in Rippling, escalate to support when needed

Generate custom reports for payroll, benefits, tenure, hours, and operations metrics

Ensure proper setup for new hires, role changes, and terminations

HR Compliance & Documentation

Maintain employee files, policies, and People Ops documentation

Support annual W-2, tax, and compliance processes through Rippling

Update and maintain employee handbook sections related to People Ops

Collaborate with CPA on payroll-related reporting needs

Communication & Support

Provide timely, clear responses to employee questions

Proactively communicate delays, discrepancies, or policy concerns

Support leadership in delivering a consistent employee experience

WHAT SUCCESS LOOKS LIKE 

Payroll runs accurately and on time, every period

Employee questions receive replies within 1 business day

Benefits and 401k enrollment are error-free and on schedule

Rippling data stays current, clean, and audit-ready

Outstanding items are communicated early — no surprises

Staff feel supported and informed

REQUIREMENTS

2+ years HR, payroll, or people operations experience

Experience with Rippling or another HRIS strongly preferred

Advanced attention to detail and ability to manage complex data sets

Excellent written communication and follow-through

Ability to work independently and meet deadlines

Confidentiality and professionalism in all employee matters

Comfort working in a fast-moving, mission-driven clinical practice